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Sales and Customer Service Topics

Mid offers training in several areas, including the examples listed below. If you don't see the training you need in this list, contact us and we can locate a qualified instructor to provide the training for your team.

  • Achieving Service Excellence
  • Business Acceleration and Growth Through SPIN Selling
  • Call Center Overview
  • Communication Strategies
  • Connecting with Customers
  • Conquering Customer Conflicts
  • Consulting Skills for the IT Professional
  • Customer Service Excellence Workshop
  • Developing Customer Service Skills with IT Professionals
  • Guiding Customer Conversations
  • Handling Challenging Customers Effectively
  • Healing the Customer Relationship
  • Mastering Service
  • Meeting the Unspoken Customer Needs
  • Multi-Generational Teamwork
  • Negotiating for Results
  • Reaching for Stellar Service
  • Resolving Issues that Impact the Customer
  • Sales Training
  • Selling and Marketing
  • The Service Difference
  • Voice of the Customer

Contact Us!

Kristine Stevens,

Mid's Director of Business and Industry Training, is ready to help you create a program that exceeds your expectations.

(989) 386-6629

ksstevens@midmich.edu

 
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